Thank you for shopping with SAYÜ. All of our bags are handcrafted with love and tradition in Colombia. Below you’ll find our shipping details for orders within the United States.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are not shipped or delivered on weekends or holidays.

• During high order volumes, processing times may be slightly extended. If there are any delays, you’ll be notified via email.

Estimated Delivery Times (U.S.)

• Standard Shipping: 3–7 business days

• Express Shipping (optional): 1–3 business days

Delivery times may vary depending on the destination and time of year.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• We may offer free shipping promotions on orders over a certain amount (subject to change).

Order Tracking

Once your order is shipped, you’ll receive an email with your tracking number and a link to follow your shipment.

Shipping Addresses

• Please double-check your shipping address before completing your purchase.

• SAYÜ is not responsible for delivery issues caused by incorrect or incomplete addresses.

International Shipping

We currently ship only within the United States. If you’re interested in international shipping, please contact us at EMAIL to discuss available options.

Delays or Shipping Issues

SAYÜ is not responsible for delays caused by the carrier, weather conditions, or customs inspections. If your package is delayed beyond the expected delivery window, contact us and we’ll do our best to assist you.

Customer Service – SAYÜ

We’re here to help! If you have any questions about your order, our products, or need assistance, feel free to contact us.

Email: 

Phone: ‪+1 (561) 405-5537‬

Business Hours: Monday to Friday, 9:00 AM – 8:30 PM (Pacific Time)

We aim to respond to all inquiries within 24 business hours. Thank you for supporting handmade craftsmanship and for being part of the SAYÜ story.