Frequently asked questions
Where are SAYÜ products made?
All SAYÜ pieces are handmade by women artisans in the Caribbean region of Colombia, using traditional techniques passed down through generations.
Are SAYÜ products sustainable?
Yes. We are committed to ethical craftsmanship and sustainability. Our materials are natural, and we work directly with artisan communities to ensure fair trade practices.
Do you ship across the United States?
Yes, we ship nationwide across the U.S. Standard shipping takes between 3–7 business days.
How should I care for my SAYÜ bag?
Keep it dry and out of direct sunlight. Gently clean with a soft, dry cloth. Store in a fabric bag in a cool, ventilated place.
Can I return a product if it doesn’t fit or it’s not what I expected?
We accept returns within 7 days of delivery, as long as the item is unused and in its original condition. Please see our Return Policy for more details.
